FAQ’s

Our team is a collaboration of creatives whose mission is to provide an accepting space for both guests and team members. Together we strive to create a community that feels honored to cultivate an experience for sustainable, eco-friendly beauty from the inside out. As an organization we invest heavily in education allowing our company to offer guests the opportunity to select a pricing option that aligns perfectly with the level of service and experience they seek.

Choosing the application technique for your desired look is a customized experience. We encourage booking a consultation with your desired artist who can guide you through the process, understand your preferences, and recommend the ideal application option tailored to your desired outcome. If you do not currently work with one of our technicians, we suggest browsing our organization's bios to share a better idea of which artist might be the best fit.

We value your time and know that you value ours. Keeping a card on file allows us to uphold our commitment to our cancellation policy and its associated late fees. Implementing this policy helps us sustain smooth salon operations and reflects our dedication to our valued team.

In the interest of our team and fellow guests, arriving more than 15 minutes late may be considered a cancellation, and any associated fees may apply. We appreciate your understanding and cooperation in helping us maintain a smooth and timely schedule for everyone.

For every $10 spent on salon services, paid for in CASH, guests may earn one CARE.POINT which is equivalent to $1 in retail credit. Points are redeemable for one calendar year, on all regularly priced items at The Lounge and are rewarded to the guest receiving services.

We are thrilled to partner together with our guests to reduce our carbon footprint and provide clean beauty to Northern Michigan as a Green Circle Salon! This collaborative effort allows us to reduce waste and jointly contributing to this ESF demonstrates our collaborative commitment to this cause.

Our team is a coalition of talents that creates custom luxury experiences specific to guests' individual goals. A luxury service is an investment and to ensure continuity, we require a consultation prior to reserving a time for these services. Any associated fees may be credited to the service reservation.

Our menu reflects the starting costs of each service and increases with your desired experience and selection of providers. During the process of booking your reservation you will find the value of your service listed along with the selection of your artist. If you have any questions about your level system please reach out to our care team for further assistance.

Our company feels strongly that education is the foundation of our industry. As an organization we are dedicated to nurturing and refining our skill set and standard, and continually investing in our team. To learn the framework of The Lounge, new partners begin their career with our Care Team before moving into our Apprenticeship or Associate system. Our program is designed to not only invest in our members at the foundational level but to continually encourage growth and refinement for our entire company.

We believe in always hiring for the right fit. If you are interested in joining our organization, or have someone in mind that you want to share this opportunity with, please check out the ‘JOIN US’ tab or email our leadership team at info@thehairandbeautylounge.com.